The role of social media in a crisis
Norbert Bol
FEBRUARY 21, 2015
Managing social media crises with your customers: The good, the bad, and the ugly. Volume 58, Issue 2 , March–April 2015 , Pages 173-182. The real-time power of Twitter: Crisis management and leadership in an age of social media. Volume 58, Issue 2 , March–April 2015 , Pages 163-172. Grégoire, Y., Gruber, D.
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