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Banking Transformation: Insights from Lloyds and Santander UK

Planview

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. “Retail banking customers are expecting more from their banks.

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Intentionality and the Differentiating Competitive Advantage 

Planview

This debunks the perspective that business agility and successful transformation are limited to companies of a certain profile. I am not just referencing improvements via Agile and DevOps, although they are a piece of the puzzle. I see companies recognizing that speed is the differentiating competitive advantage in business.

Insiders

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New Business Designs can be delivered through a Business Ecosystem Approach.

Paul Hobcraft

On this site, I have been exploring issues associated with building Ecosystems, each valuable to read, such as collective learning, resistance, values of interconnected layers, barriers, a blueprint and a base post of “ Why Ecosystems ” and illustrating where and how ecosystems think and design are emerging.

Design 148
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Open Banking: what changes in terms of our relationship with money?

mjvinnovation

a bank that provides delightful experiences combining emotions and finance may seem strange, but we’ll prove that that’s not necessarily true. And not only that: in the meantime, Open Banking has become regulated, which has dramatically affected banks and financial institutions. Nor can banks be.

Change 52
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UX for banking: journey + usability + technology

mjvinnovation

This is an experience design process that plans, identifies, and subscribes to the implementation of the necessary value differentials that a brand requires to create a sustainable competitive advantage. With the regulation of Open Banking and data sharing by financial institutions, UX becomes an invaluable tool.

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Top 5 Digital transformation use cases for the BFSI industry

Acuvate

“Digital banking,” “super apps,” “hyper-personalization,” “customer experience,” and “agility” — are the terms redefining the BFSI industry today. Additionally, even though banks invest large sums of money in contact centers for handling inbound customer queries, a majority of these calls are generic and repetitive.

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How fintechs forced banks to rethink their user experience

mjvinnovation

The same goes for banks. has arrived, and Touchless technology is here to stay Conference rooms have gone digital, and many meetings have become emails Education has lean on and improved Distance Learning. Working from home will be normalized; distance learning will become an attractive alternative to regular education.