IdeaScale

NOVEMBER 17, 2023

Organizations generally realize that they must manage Customer Experience to create meaningful customer value. Yet too often organizations align the Product Manager role solely with product development efforts, trapping those who occupy the role in a too-narrow, “build-it and they will come” mindset. In the process, critical aspects of how value is created for customers [.

Management 130

Management Product Development 130

Harvard Business Review

NOVEMBER 17, 2023

This article reports on a study of women and men directors at more than 200 publicly traded companies on the major stock exchanges in the U.S. and Europe. The results provide key insights on how the presence of women influences boards. First, it turns out that women directors come to board meetings well-prepared and concerned with accountability. Second, women are not shy about acknowledging when they don’t know something, are more willing to ask in-depth questions, and seek to get things on the

Report 138

Report Study Meeting Company 138

Innovation Excellence

NOVEMBER 17, 2023

GUEST POST from Mike Shipulski When you have nothing to say, don’t say it. But, when you have something to say, you must say it. When you think your response might be taken the wrong way, it will. When you take care to respond effectively, your response might be taken the wrong way.

Design 106

Design Leadership Innovation 106

Harvard Business Review

NOVEMBER 17, 2023

Companies have a growing problem of information overload regarding markets and competitors, which often prevents the C-suite from making the best decisions available given the data at its disposal. While generative AI is often pitched as a way to create new content (information in, message out), it can work just as well — or depending on the application, even better — in reverse (message in, information out).

Generative AI 127

Generative AI Competition Data Strategy 127

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Kainexus

NOVEMBER 17, 2023

Lean management is a systematic approach to eliminating waste and optimizing processes to maximize efficiency, improve quality, and enhance customer value. It originated in manufacturing but has since been applied to various industries and sectors. Optimizing processes is crucial for organizations because it directly impacts their competitiveness, profitability, and overall success.

LEAN 86

LEAN Management How To Agile 86

Harvard Business Review

NOVEMBER 17, 2023

Great corporate cultures are not just good for performance, but for the flourishing and engagement of the people who work in them and to deliver greater meaning and purpose. But oft overlooked is the central role that curiosity plays in crafting an organizational culture. To unlock the potential of their institutions and the people within them, great leaders need to demonstrate consistent curiosity in four key areas.

Culture 125

Culture Engagement Change Company 125

Harvard Business Review

NOVEMBER 17, 2023

As more businesses in the hospitality industry consider robots as a solution to a thinned frontline service workforce, owners and operators must recognize that their investment in a service robot extends beyond the hardware and software. It may require targeted training, small architectural and design improvements to the physical space, an assessment of organizational and managerial readiness, or all of the above.

Software 114

Software Training Leadership Design 114

Harvard Business Review

NOVEMBER 17, 2023

Sponsor Content from IBM.

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