Using Lean Innovation to Transform the Way the City of Hayward Solves Problems
Moves the Needle
SEPTEMBER 21, 2018
Before and After Lean Innovation: Overview The City of Hayward, California wanted to break away from inefficient and ineffective processes for researching and launching programs, and remove organizational bottlenecks that stood in the way of serving citizens. Evidence: making decisions quickly based on insights and actual citizen behavior.
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