Tue.Nov 28, 2023

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How AI Can Help Sales Teams Craft More Personalized Pitches

Harvard Business Review

In the past, hours of leg work and research were required to create relevant and resonant sales interactions. With seller time at a premium, this sort of intensive prep work typically falls by the wayside for average sellers. But advances in AI are fast removing the excuse that this type of prep is too time-consuming. Modern sales platforms have the potential to help the average seller get to expert-level preparedness, in a fraction of the time, increasing their relevance and credibility with bu

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Reinventing the Retail Store

Innovation Excellence

Online orders are increasingly fulfilled through stores, making retailers much more efficient and competitive GUEST POST from Howard Tiersky I’ve worked with a lot of online retailers over the years, and a frequent question I’ve received is, “When you have physical stores and you also have an online presence, where should you be shipping goods […]

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Lessons from the U.S. Navy on Building a Culture of Learning

Harvard Business Review

In 2018, the secretary of defense directed the Navy to increase the number of available F/A-18s from 260 to 341 jets within one year. Here’s how they did it.

Culture 119
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4 Ways to Bring Your Team Back From the Brink of Innovation Extinction

Entrepreneur - Innovation

Innovation often seems constrained by not enough time and resources — but really, it's a lack of playfulness that prevents our best ideas from emerging.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Research: Why So Many Packages Don’t Get Delivered

Harvard Business Review

Failed deliveries cost companies billions of dollars each year, while impacting customer satisfaction and damaging retailers’ reputations. The author shares findings from original research based on transaction and delivery data from an e-commerce retailer in a Latin American megacity and a delivery company in Singapore. He and his colleagues also interviewed delivery drivers to understand the issues they encounter on the road.

Data 107
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What makes reinventing school so hard?

Christensen Institute

What makes reinventing school so hard? Contrary to popular opinion, it’s not just inadequate funding or uninspired leadership. Schools operate in ‘value networks’—a web of external influences that shape their priorities. Think state agencies, students’ families, employee unions, etc. The value networks of most schools push them to prioritize things like covering state standards, preparing students for college, and offering all the things we’ve come to expect from the “typical”

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Unhappy and Disengaged: What's Happening with American Workers?

Michael Roberto

Source: The Human Capital Hub Vanessa Fuhrmans and Lindsay Ellis have penned a Wall Street Journal article titled, " Why Is Everyone So Unhappy at Work Right Now?" They report: Despite wage increases , more paid time off and greater control over where they work , the number of U.S. workers who say they are angry, stressed and disengaged is climbing, according to Gallup’s 2023 workplace report.

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Tommy Hilfiger’s Adaptive Clothing Line: Making Fashion Inclusive

Harvard Business Review

How should the fashion company scale its adaptive fashion line?

Company 102
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Video Quick Take: Why Every Company Needs to be an Ecosystem Company - SPONSOR CONTENT FROM SAP

Harvard Business Review

Sponsor Content from SAP.

Company 103