Michael Roberto

JANUARY 4, 2019

Source: Southwest Airlines Yesterday, Southwest Airlines co-founder and long-time CEO Herb Kelleher died at age 87. What can we learn from Kelleher’s leadership at Southwest? Here are five simple, yet powerful, lessons that come to mind as I reflect on the Kelleher era at the airline: Make tradeoffs. Think systemically.

Competition 22

Competition System Leadership Industry 22

Phil McKinney

AUGUST 24, 2023

Leadership is at the center of every successful organization. Visionary Thinking vs. Traditional Leadership Approaches Traditional leadership approaches are focused on maintaining the status quo, maximizing profits in the short term, and minimizing risks. Steve Jobs (Apple Inc.):

Leadership 85

Leadership Trends Industry Groups 85

Paul Hobcraft

JUNE 19, 2023

Highlight their positive outcomes, such as increased innovation efficiency, improved customer satisfaction, and market leadership. These examples can serve as proof of concept and inspire confidence in the potential value of the framework.

Case Study 147

Case Study Innovation Design Collaboration 147

Daniel Burrus

JULY 17, 2019

For example, Delta Airlines’ entire fleet in the United States was temporarily grounded because of computer problems—the second shutdown over a period of six months also shutting down the carrier’s website and mobile apps. Overcoming legacy thinking doesn’t mandate erasing every strategy, idea or leadership concept you ever used in the past.

Agile 63

Agile Underperforming Technical Team Technology Strategy 63

Adam Hartung

SEPTEMBER 11, 2015

Or are we just so used to lousy leadership that we think there’s no end to it? Since Mr. Smisek organized the merger of Continental (his former employer) with United, creating the world’s largest airline at the time, things have not gone well. Chronic bad experiences have led loyal customers to abandon the airline.

Leadership 36

Leadership Project Video Strategy 36

Daniel Burrus

AUGUST 19, 2020

A few more similarly accelerating technology Hard Trends that increase in-person trust are contact-less kiosks for self-service in retail stores, and hotel and airline check-in using facial recognition and/or voice and smartphone.

Trends 76

Trends Technology Video System 76

CMOE

FEBRUARY 13, 2024

To be the world’s most loved, most efficient, and most profitable airline. Team Vision Statement Examples A vision statement depends on the team’s industry and needs, but these examples provide insight on how to craft a simple statement. You’ll notice each one indicates the long-term aspirations each team would like to accomplish.

How To 52

How To Data Examples LEAN 52

Jeffrey Phillips

NOVEMBER 20, 2020

Governments and generals - entire generations of leadership - were being called into question. The most obvious places to watch for this are airline and hotel bookings. In those days, attitudes and perspectives were radically changed. The old hierarchy was being challenged.

Policies 167

Policies Change Marketing Leadership 167

Corporate Innovation

JULY 17, 2017

New part suppliers for ACE vehicles will emerge in leadership positions, e.g., NVIDIA, Samsung, or Intel together with Mobileye, which it recently acquired. Based on their already established areas of expertise companies intending to play a role, and more specifically a leadership role, in this value chain must make strategic decisions.

Analysis 56

Analysis Big Data Data Examples 56

Adam Hartung

MARCH 13, 2016

United’s leadership is certainly in a tough place. The airline consistently ranks near the bottom in customer satisfaction, and on-time performance. Retired since 2004, is Mr. Bethune really in step with the needs of airline customers today? Gerstner was on the board. However, Ms.

Change 36

Change Company Leadership Management 36

Jeffrey Phillips

MARCH 13, 2020

Would the US look like it does today with just a few changes in political leadership? But globalization, trade, interconnected airlines, access to education and travel means that what were once local outbreaks, easily controlled and perhaps quarantined, now spread exceptionally quickly. What if Ronald Reagan had not won the presidency?

Technical Review 275

Technical Review Trends Technology Change 275

Qmarkets

JUNE 1, 2017

His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy. Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines.

Underperforming Technical Team 58

Underperforming Technical Team Open Innovation Innovation Leadership 58

Moves the Needle

JANUARY 30, 2019

Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Leadership Mindset A company’s leaders are paramount in driving the organization forward.

Technical Review 74

Technical Review Underperforming Technical Team Technology Leadership 74

Daniel Burrus

APRIL 20, 2017

Just ask Delta Airlines , the British bank Tesco or any other company whose legacy software caused breakdowns and data breaches. Overcoming legacy thinking doesn’t mandate a complete whitewash of every strategy, idea or other leadership concept you may have used in the past. Legacy technology is a major headache.

Change 69

Change Agile Software Technology 69

Qmarkets

JULY 8, 2017

His Doctorate degree (2012) in Management focused learning in the areas of organizational change, leadership theory, and strategy. Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines.

Underperforming Technical Team 40

Underperforming Technical Team Open Innovation Innovation Leadership 40

Daniel Burrus

FEBRUARY 1, 2018

AO Innovation Leadership Starter Pack–Get Yours Today via Amazon. In 2015, United Airlines had to ground a number of flights as a result of computer glitches. For another, Problem Skipping is exceedingly effective in addressing a core issue that’s inherent with many problems. The “Bug Bounty”.

How To 49

How To Technical Review Leadership Technology 49

Innov8rs

OCTOBER 21, 2022

It's about time we acknowledge the power of rebels, and create a supportive environment for them to unleash their talent, suggested Simone van Neerven, now Founder at reBella and Innovation Catalyst, and former innovator at KLM Royal Dutch Airlines, during our recent Innov8rs Unconference 2022. Here's what that means in practice.

Creativity 52

Creativity Change Leadership Course 52

Daniel Burrus

MAY 8, 2019

In July 2016, Southwest Airlines canceled 2,300 flights when a router failed, delaying hundreds of thousands of passengers. Andrew Tschonev, technical specialist at security firm Darktrace , stated: “With attackers targeting everyone and anyone, today’s businesses cannot safely assume that it won’t happen to them.”.

Technology 55

Technology Trends System Data 55

Michael Roberto

NOVEMBER 3, 2020

However, the Federal Aviation Administration (FAA) allowed airlines to continue flying the jet, while Boeing worked on some changes to the MCAS software. Less than five months later, Ethiopian Airlines Flight 302 crashed six minutes after takeoff. Once again, a faulty sensor triggered a misfire of the MCAS software.

Culture 26

Culture Company Case Study Software 26

Rmukesh Gupta

MARCH 1, 2016

So what are these leadership practices: 1. One of the best examples of this behaviour that I have come across is by Herb Kelleher of Southwest Airlines. He is famous to have taught every employee of the Organization to decide based on the one shared vision they had – to be the lowest cost airline.

Culture 40

Culture Trends Training Change 40

Idea to Value

AUGUST 5, 2016

Buffet was speaking to his personal airline pilot Mike Flint, who was asking for some advice on how to prioritise the activities which will help his career. My colleague James Taylor brought it to my attention in his recent video, which you can see above (you may remember James from his podcast where I was recently interviewed ).

Tips 100

Tips Creativity Project Exercises 100

Innovation 360 Group

MAY 21, 2020

Imagine you are on the leadership team of one of the top five executive jet rental companies, such as Netjets, GlobeAir, or Stratos Jet Charters. So, step one : Major players will not be able to compete on short haul, but the new airline can’t handle all the demand on its own. Let’s work through an example together.

Radical Innovation 69

Radical Innovation Artificial Inteligence Data Analysis 69

Legacy Innovation Group

APRIL 1, 2019

Well–conceived, well–designed, and well–delivered customer experiences are the core foundation for achieving the sort of marketplace leadership that has become the hallmark of companies like Amazon, Apple, Disney, Southwest Airlines, and Zappos.

Company 40

Company Design Design Thinking Engagement 40

Daniel Burrus

DECEMBER 21, 2016

In another blog , I noted how outdated technology grounded thousands of aircraft for both Southwest and Delta Airlines. In a more recent episode, British bank Tesco shut down online banking in early November after 40,000 accounts were compromised, with half of them being hit by fraudulent transactions by hackers.

System 0

System Technology Trends Report 0

Innovation 360 Group

MAY 21, 2020

Imagine you are on the leadership team of one of the top five executive jet rental companies, such as Netjets, GlobeAir, or Stratos Jet Charters. Step one : Major players will not be able to compete on short-haul, but the new airline can’t handle all the demand on its own. Let’s work through an example together.

Radical Innovation 52

Radical Innovation Artificial Inteligence Data Industry 52

CorporateIntel

DECEMBER 18, 2012

I invite those dear friends who offered their suggestions to include them in the comments below—as well as anyone else who can see what is certain to end badly—as internal politics and stagnating ideas cause those who should know better to obscure the mandate of leadership.

Underperforming Technical Team 40

Underperforming Technical Team Creativity Analysis Marketing 40

Innov8rs

MARCH 6, 2023

For example, Delta Air Lines, one of the leading airlines, managed to get back to their leading position even after bankruptcy. Sometimes, moving ahead in an economic downturn also means to cut costs, but that should always be done while considering long-term priorities.

How To 105

How To Technical Review Innovation Software Review 105

CMOE

MARCH 10, 2021

Savings can be found with virtual team retreats by eliminating airline and hotel fees but are often re-allocated to facilitator support, technology tools, and even motivation gifts. Some people falsely assume that a virtual retreat requires less time to organize. What are the upsides of virtual retreats?

Technical Review 52

Technical Review Software Review Exercises Meeting 52

Mills-Scofield

MAY 5, 2015

They are leading global airline, chemical, healthcare, pharmaceutical, and financial companies, among others. Some of today's top CEOs were history, political science, sociology, chinese and music majors in college. There are very practical reasons for a Liberal Arts degree, and Samanee Mahbub (Brown '18) thinks the reasons are crystal clear.

Entrepreneurship 40

Entrepreneurship Study Report Technology 40

Corporate Innovation

MARCH 20, 2018

To further emphasize the previously mentioned similarities between the airline value chain and the Fleet-Based On-Demand Mobility Value Chain, together with the characteristics of each category and example mobility services companies that possess these characteristics, I also provide examples of airlines that have similar characteristics.

Company 5

Company Underperforming Technical Team Examples Analysis 5