customer-stories 
Leanstack
AUGUST 16, 2022
Inspired by Kurt Vonnegut’s lecture on “the simple shapes of stories,” I’ve previously riffed on The Simple Shapes of Startups. More recently, however, I discovered that customer stories too have archetypical shapes. As customers are creatures of habit, they quickly recruit an existing solution (e.g.
Sopheon
MAY 11, 2020
Sopheon customers Hain Celestial, Entegris and Arçelik share their stories on how they continue with business and manage the consequences of the pandemic within their organizations. The post Business continuity during COVID-19 – Sopheon customers tell their stories appeared first on Sopheon.
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Paul Hobcraft
APRIL 6, 2021
Often understanding a good story builds this emotional connection or simply puts you off. Stories can inspire and spark even greater ideas. A story has limited value; for me, it is the more powerful narrative that drives innovation, inspiring and gaining identification in multiple ways. It has shaped my thinking.
Innovation Excellence
MARCH 21, 2024
I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. GUEST POST from Shep Hyken I experienced something worth sharing recently, and we can take at least three lessons from it.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics.
IdeaScale
JULY 26, 2023
Many people get confused when it comes to which map is suitable for them in analyzing a customer experience, whether it is a story map or a journey map. Recently both of these maps have gained massive popularity in the corporate sector, but they have some slight differences that set them apart. This article is [.]
Paul Hobcraft
DECEMBER 22, 2022
Championing transformational innovation needs a compelling story or narrative to be built, told and retold so that over a given time, you convince and persuade management and your organization to see the value, the time and commitment and potential to moving towards this different value proposition.
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Speaker: Dave West, CEO of Scrum.org
The idea of incremental delivery in pursuit of a mission for customers is fundamental to Scrum and the Agile Manifesto. And why, when asked about progress, do people talk about velocity and Story Points? Everyone knows that agile approaches are designed to deliver value. So why is it so hard to decide on a Sprint Goal?
Speaker: Nils Davis, Principal, NPD Associates
However, this begs the question on every product manager’s mind: “How do I tell if what I'm hearing from a customer is a need or 'just' a want?”. Storytelling is a way to keep everyone focused on the customer and their needs. This doesn't just apply when you're selling. He will walk you through: Finding the problem worth solving.
Speaker: Jamie Bernard - Senior Product Director at Launch by NTT Data
In today’s dynamic business landscape, successful product management hinges on a keen understanding of customer needs and market dynamics. It serves as a catalyst to better align your entire organization, setting the stage for impactful, customer-centric product management.
Speaker: Chris McLaughlin, Chief Marketing Officer and Chief Product Officer, Nuxeo
He will share compelling stories from customers that have chosen a different path, and best practices for Information Management professionals to help them along their way. You'll come away from the webinar understanding: Why ECM still poses business challenges.
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