customers 
IdeaScale
FEBRUARY 27, 2024
The Problem Customer research is needed to discover new needs or to gather impressions of existing products. But the process can be daunting- designing the study, gathering the resources, then spending the time required to pull it off - my God the time! All these perceived necessities tend to hold us back. Besides, we’ve been [.]
IdeaScale
NOVEMBER 26, 2023
Customer experience is defined as the sum of all interactions between a customer and an organization. In order for businesses to stay relevant in 2019, they must have an excellent customer experience strategy or else they could be severely hurting their bottom line.
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Business and Tech
JUNE 21, 2023
Customer behavior was one of the most dramatically impacted. In fact, a whopping 78% of small- and midsize-business leaders reported a change in customers’ buying behavior as a direct result of the pandemic, according to research from Vistage Worldwide, Inc. Customers made a mass shift to digital-first and now there’s no turning back.
Innovation Excellence
FEBRUARY 14, 2024
GUEST POST from Howard Tiersky Every day, businesses find themselves faced with unhappy customers; if you’re like most people, you might feel apprehension when an unhappy customer requests a meeting with you.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics.
Destination Innovation
JULY 3, 2023
It is headquartered in the UK and has 82000 staff serving some 38 million customers. After customer interactions such as enquiries, procedures or complaints the company asks for feedback and tracks NPS, Net Promoter Score. Customers who give a low NPS are contacted and asked to give further details by audio or video.
Destination Innovation
AUGUST 29, 2022
But the key question is ‘Will customers like this?’ The post Trust the Customers, Not the Experts appeared first on Destination Innovation. The prototype will often have flaws, such as the strap which came away. If the answer is yes, then the details can be fixed. Be determined and resilient. Rejection comes with the territory.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
More and more, customers are expecting a better personalized CX. Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. But can retailers actually deliver? So what are the potential solutions?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.
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Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. How do you use the data sitting behind a payment to find the next loyal customer? Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many.
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The longer you wait to modernize your application’s analytics, the harder you’ll eventually feel the pain of lost customers and missed revenue. When it comes to your revenue and customer loyalty, don't be reactive, be proactive. If it sounds like a daunting task, that's because it is.
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Speaker: Bob Caporale, Founder of Strategy Generation Company
But, in most cases, the core challenge isn’t your bosses or even your specific goals; it’s the fact that your company’s targets are disconnected from your customers’ needs. By driving your company’s “top-down” goals with a clear and well communicated “customer-up” product strategy! So how do we solve this problem?
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