Sat.Dec 09, 2023 - Fri.Dec 15, 2023

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Procrastination can (sometimes) make you more creative

Idea to Value

Are you the sort of person who procrastinates? Who always seems to put off starting work on something and is easily distracted? While this procrastination may be a significant problem for being productive, and the resulting time pressure can be bad for creativity , there may be some instances when it can be beneficial. According to new research from Shin and Grant (2021) , a moderate degree of procrastination may actually be beneficial for your creativity.

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Unlocking Customer Experience Innovation: A Step-by-Step Approach

HYPE Innovation

Customer experience has become a major differentiator for large companies. In a McKinsey survey of senior executives, 90% of respondents saw customer experience as one of the CEO’s top three priorities.

Survey 130
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Four Change Empowerment Myths

Innovation Excellence

GUEST POST from Greg Satell We live in a transformational age. Powerful technologies like the cloud and artificial intelligence are quickly shifting what it means to compete. Social movements like #MeToo and #BlackLivesMatter are exposing decades of misdeeds and rewriting norms.

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Consider This: A Technique to Start Initiatives at the End

IdeaScale

“If you don’t know where you’re going, any road will take you there.” The Problem Whether a new product initiative, cost management program, performance improvement project, or other plans, if your team does not start with a visceral vision of target customer and business impacts, they will wander toward blurry targets and produce equally [.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Change Can Come From Anywhere

Digital Tonto

Discussions about change tend to gravitate to one of two poles: Either change has to come from the top or it has to be grass roots. As I explain in Cascades, transformation isn’t top-down or bottom-up, but happens from side-to-side. You can find the entire spectrum—from active support to active resistance—at every level. The answer doesn’t lie in any specific strategy or initiative, but in how people are able to internalize the need for change and transfer ideas through social bonds.

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You Need More Than Data to Understand Your Customers

Harvard Business Review

Today we have more data than ever before, yet marketers still struggle to understand their customers. That’s because today’s marketers have mistaken information for intimacy. The author, who ran strategy for Wieden+Kennedy, describes an ethnographic research campaign his team conducted on behalf of McDonald’s. They produced a cultural bible of sorts that chronicled a series of beliefs, artifacts, behavioral rituals, and language that constitute the McDonald’s fandom.

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Confidence, resilience, and cell phones

IdeaScale

The truth is, in the practice of innovation, uncertainty is everywhere. Innovation is practiced by humans, who are fallible creatures. As innovators we are going to get things wrong, therefore our confidence will be temporary and intermittent - like spotty cell reception in the 1990’s. That all sounds pretty sad and defeatist but for anyone [.

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How to validate strategic alignment of your product ideas

Sopheon

Innovation is something every business should be doing. It shouldn’t be done, though, without a valid why. It’s not just about coming up with great ideas. It’s about coming up with great ideas that support your wider business and product strategies and help to drive genuine growth. Without this strategic alignment, you could well find that you invest time, money and resources is a “nice to have”, when they could be invested in something else that will drive your business forward.

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8 Essential Qualities of Successful Leaders

Harvard Business Review

Becoming a great leader is a journey of continuous learning and growth. It’s a process — one that thrives on embracing challenges, seeking feedback, fostering connections, and cultivating understanding. In this article, the author outlines the eight most essential leadership qualities, according to Harvard Business School professor Linda Hill, one of the world’s top experts on leadership.

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Consider this differentiator as you formulate your 2024 health care goals

Christensen Institute

As the year comes to an end, and a new year begins, it brings new possibilities and opportunities for change. And as you head into 2024, you are likely evaluating your business’ priorities and goals. Looking inward is critical to assess what organizational factors need changing, tweaking, or complete overhauling. Another key component is looking outward: at your customers and customers.

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Manufacturing Sustainability Surge: Your Guide to Data-Driven Energy Optimization & Decarbonization

Speaker: Kevin Kai Wong, President of Emergent Energy Solutions

In today's industrial landscape, the pursuit of sustainable energy optimization and decarbonization has become paramount. Manufacturing corporations across the U.S. are facing the urgent need to align with decarbonization goals while enhancing efficiency and productivity. Unfortunately, the lack of comprehensive energy data poses a significant challenge for manufacturing managers striving to meet their targets.

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7 Innovative Marketing Ideas That Will Skyrocket Your Brand’s Growth and Engagement

IdeaScale

In today's competitive business world, it's no longer enough to rely on traditional marketing methods to grow your brand and engage with your audience. To stand out from the competition, you need to adopt innovative marketing ideas. And it can help you reach new audiences, build brand loyalty, and increase your bottom line. In this [.

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Do the Right Thing

Innovation Excellence

GUEST POST from Mike Shipulski 100% agreement means there’s less than 100% truth. If, as a senior leader, you know there are differing opinions left unsaid, what would you do? Would you chastise the untruthful who are afraid to speak their minds?

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Charting the Emerging Geography of AI

Harvard Business Review

As the AI power centers emerge and shift around the world, they will shape which AI applications are prioritized, which societies and sectors of the economy get the most benefits, what data are used to train algorithms, and which biases get included and which get neutralized — and how we balance accelerating AI innovation against building in safeguards.

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Video Spots For YellaWood, Cold-EEZE Win Prestigious Graphis Awards

Brunner

Video spots for two Brunner clients — YellaWood and Vespyr — have won Graphis Advertising Awards 2024 , which recognize the world’s best creative work. We’re honored to partner with each of these brands and develop creative campaigns that resonate with their target audiences. YellaWood: Graphis Platinum and Gold Awards for ‘Beavers’ Spots Save the Heist Roasting Marshmallows Bocce Brand, Client: YellaWood , Great Southern Wood Preserving Inc.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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A Robust Innovation Team Is Essential for Enterprise Success — Here's Why and How to Build One

Entrepreneur - Innovation

Discover how to create an outstanding innovation team. Dive into engaging diverse talents, nurturing a culture of collaboration and mastering patent strategy to turn your brilliant ideas into successful, protected innovations.

How To 85
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Adapting Your Business For A New Generation

Innovation Excellence

The Zero Consumer Revolution GUEST POST from Shep Hyken There’s a new type of customer in town, and you need to know and understand them. McKinsey has coined the term Zero Consumer, defined as a consumer who shops across different channels, expects excellent service (including fast shipping) and sustainable products.

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How to Create Your Own “Year in Review”

Harvard Business Review

While the reality of work can feel especially overwhelming at the end of the year, reflection is the key to doing things differently in the year to come. Taking the time to pause and review your year increases your self-awareness and provides insights to improve. The authors present three steps to conduct your own learning “year in review.

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Best Business Improvement Software Tool for 2024 | KaiNexus

Kainexus

In the ever-evolving landscape of modern business, staying ahead of the competition requires more than just adept management – it demands a strategic embrace of cutting-edge technology. As companies navigate the complexities of a globalized marketplace, the need for efficient, streamlined operations and continuous improvement has never been more pronounced.

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How Mature Companies Are Scaling Transformational New Businesses

Scaling transformational innovations in large companies is challenging due to ‘Company Fit’ issues, which arise when the resources, processes, and priorities (RPPs) of the core business are not aligned with the needs of the new business. Many companies have learned how ambidexterity—the ability to both ‘exploit the present and explore the future,’ can help them address these issues for ideation and incubation of new innovations, but scaling transformative business innovations remains a challenge

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4 Ways This SEO Expert Uses AI to Create Content — and How You Can, Too

Entrepreneur - Innovation

With continuing AI advancements, the SEO landscape forever evolves. Businesses that grasp this will cultivate the competitive edge essential in today's market.

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Save on Charting Change Hardcover until December 31st

Innovation Excellence

Wow! Exciting news! From now until December 31, 2023 you can get the hardcover version of my latest best-selling book Charting Change for only $19.99 (60% off), including free shipping worldwide*! Sorry, unfortunately this sale doesn’t have a discount on the eBook.

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5 Forces That Will Drive the Adoption of GenAI

Harvard Business Review

Today there’s a lot of hype around generative AI — and a lot of risk. In the face of uncertainty and inflated expectations, Gartner research has identified five forces that will keep the pressure on executives to keep learning, testing, and investing in the technology: 1) Board and CEO expectations; 2) Customer expectations; 3) Employee expectations; 4) Regulatory expectations; and 5) Investor expectations.

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Trends in AI: Should You View Data as a Product?

Planview

Historically, companies had two approaches to deriving value from data. Some companies used a grassroots approach, where individual people and teams mined their own data stores for insights as needed. Other companies—usually larger ones—followed more of a “big-bang method,” in which the company formed a dedicated team to aggregate, prepare, and share data.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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How to Conduct High-Value Monthly Business Reviews for Continuous Improvement

Kainexus

Imagine a monthly ritual that doesn't just review performance but revolutionizes it. Monthly business reviews can redefine your approach, elevate critical metrics, and propel your organization toward unparalleled growth. The journey to peak performance starts with a commitment to regular reflection. For example, Salesforce implemented a practice of monthly business reviews to assess key performance indicators (KPIs), customer feedback, and strategic initiatives.

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Building Teams with a Culture Of Trust

Innovation Excellence

GUEST POST from David Burkus Trust is the foundation of any successful team. Without trust, team members will not feel comfortable sharing their ideas, taking risks, or admitting their mistakes. Building a culture of trust on a team is crucial for achieving better results, higher levels of engagement, and less stress.

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How to Tell an Employee They’re Not Ready for a Promotion

Harvard Business Review

Discussing a promotion with an employee when you’re not ready to give them one is a delicate balancing act, but it’s also a golden opportunity. It’s a chance to turn a potentially negative situation into a constructive, forward-looking dialogue. By approaching the conversation with empathy, support, and a focus on the future, you set the stage for a collaborative relationship with your employee.

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Maximize Revenue with Connected, as-a-Service Offerings

Planview

Organizations are always looking for new ways to reduce costs and improve efficiency, even during the best market conditions. When faced with economic pressure, there’s an even greater need for these companies to capitalize on opportunities that enable them to maximize revenue. This is one of the reasons why an increasing number of organizations are diversifying their service offerings throughout the customer lifecycle.

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How Automation is Driving Efficiency Through the Last Mile of Reporting

Speaker: Jamie Eagan

As organizations strive for agility and efficiency, it's imperative for finance leaders to embrace innovative technologies and redefine traditional processes. Join us as we explore the pivotal role of digitalization and automation in reshaping what is commonly referred to as the “last mile of reporting”. We’ll deep-dive into why digitalization is no longer a choice, but a necessity for finance departments to stay competitive in a fast-paced environment touching on: 2024 trends for the Office of

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Harnessing the Power of AI: 5 Game Changing Tactics for Small Businesses

Entrepreneur - Innovation

How you can use AI to save time, money, and energy across the entire spectrum of your business.

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Don’t Waste Your Time Talking to Customers

Innovation Excellence

(until you answer these 3 questions) GUEST POST from Robyn Bolton You know that customer insights are important. You spend time and money to collect customer insights. But are you using them? And by “using,” I don’t mean summarizing, synthesizing, discussing, PowerPointing, and presenting the insights.

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A Practical Guide for Marketers Who Want to Use GenAI

Harvard Business Review

The risks around generative AI are real. But this does not necessarily justify inaction, nor does it require a blanket approach to generative AI where marketers either blindly take risks or avoid AI altogether. In fact, a promising way to navigate this is a nuanced approach for which marketers systematically identify areas to experiment with generative AI and areas to wait-and-see.

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5 Opportunities to Improve Your Customer Experience this Year

BrainZooming

Continually enhancing the customer experience should be on every organization’s strategic agenda every year. Studies show a myriad of favorable metrics from focusing on and working to outperform competitors on customer experience.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.