Kainexus
JULY 6, 2023
The concept of continuous improvement is rooted in the philosophy of Kaizen, which originated in Japan and gained popularity worldwide. It emphasizes that small, incremental changes can lead to significant improvements over time. Continuous improvement companies, such as the ones we will highlight, exemplify this philosophy by consistently striving for excellence and innovation.
Destination Innovation
JULY 3, 2023
BUPA is a leading international provider of private healthcare and insurance. It is headquartered in the UK and has 82000 staff serving some 38 million customers. After customer interactions such as enquiries, procedures or complaints the company asks for feedback and tracks NPS, Net Promoter Score. Customers who give a low NPS are contacted and asked to give further details by audio or video.
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Digital Tonto
JULY 2, 2023
The problem isn’t how we dismantle hierarchies, but how we connect them. For decades we’ve been hearing that we need to eliminate bureaucracy and break down silos. Yet there is little evidence of any success. In fact, when management guru Gary Hamel, who has been leading the call to “bust bureaucracy,” surveyed readers at Harvard Business Review he found that levels of organization had increased, not decreased.
Idea to Value
JULY 3, 2023
Which would you prefer? Getting one dollar today, or three dollars tomorrow? According to research, individuals and companies often choose options that give them a small gain in the short term, when if they were to wait a bit longer they would receive more. This is due to a cognitive bias known as hyperbolic discounting. With hyperbolic discounting, people value something more if it were to happen immediately, and their value drops quickly if they were to have to wait a few days.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Phil McKinney
JULY 6, 2023
In today's fast-paced business environment, leaders are often mistaken for managers. While both roles require the ability to motivate and coordinate teams, there's a significant difference between the two. Simply put, managers focus on tasks and processes that get things done, while leaders prioritize inspiring and guiding their teams to achieve the organization's vision.
IdeaScale
JULY 5, 2023
Innovation, the driving force behind progress, has the power to transform our world and propel humanity toward endless possibilities. As individuals, we hold within us the incredible potential to become innovators, using our ideas to shape the future and make a lasting impact. Join us on this inspiring journey filled with inspiration, challenges, and unwavering [.
Business Innovation Brief brings together the best content for business innovation and strategy professionals from the widest variety of industry thought leaders.
Idea to Value
JULY 6, 2023
Don’t fall victim to confirmation bias. If you set up your innovation experiments to just prove or confirm what you hope to find, you will miss out on the sort of valuable information and insights you can use to actually make your solution better. Instead, focus on continuously improving. Improve. Don’t prove.
Harvard Business Review
JULY 6, 2023
When you see an employee struggling with a task you could do easily, it’s only natural to want to step in and help. But from the other side, this can feel more like micromanagement than support. And when leaders over-function by keeping too much work for themselves, they allow those around them to under-function. We all know how important it is to delegate — both to help employees grow and to create a more collaborative, empowered, productive team.
IdeaScale
JULY 6, 2023
What is Healthcare Market Research? Healthcare market research is defined as the systematic collection, analysis, and interpretation of data and information related to the healthcare industry. It involves studying various aspects of the market, including healthcare products, services, providers, consumers, and trends, to gain insights and make informed decisions.
Innovation Excellence
JULY 7, 2023
GUEST POST from Mike Shipulski Every day, tell your truth. Even if unpopular, tell your truth. Especially if unpopular, tell your truth. It’s not your obligation to convince others of your truth, but it is your obligation to share it. Your truth is yours, and that’s enough. Tell it.
Speaker: Kevin Kai Wong, President of Emergent Energy Solutions
In today's industrial landscape, the pursuit of sustainable energy optimization and decarbonization has become paramount. Manufacturing corporations across the U.S. are facing the urgent need to align with decarbonization goals while enhancing efficiency and productivity. Unfortunately, the lack of comprehensive energy data poses a significant challenge for manufacturing managers striving to meet their targets.
Idea to Value
JULY 5, 2023
Sometimes, having more information will not make your decisions any better. Yet many people panic before making any decision, and want to keep gathering more data and information before they feel “ready” to make the correct choices. This is often referred to as analysis paralysis. And one of the cognitive biases which may underpin it is called the Information Bias.
Harvard Business Review
JULY 6, 2023
Leveraging a company’s proprietary knowledge is critical to its ability to compete and innovate, especially in today’s volatile environment. Organizational innovation is fueled through effective and agile creation, management, application, recombination, and deployment of knowledge assets and know-how. However, knowledge within organizations is typically generated and captured across various sources and forms, including individual minds, processes, policies, reports, operational transactions, di
IdeaScale
JULY 6, 2023
What is Qualitative Research Design? Qualitative research design is defined as a type of research methodology that focuses on exploring and understanding complex phenomena and the meanings attributed to them by individuals or groups. It is commonly used in social sciences, psychology, anthropology, and other fields where subjective experiences and interpretations are of [.
Innovation Excellence
JULY 7, 2023
by Braden Kelley When doing customer experience work, better to create a range of personas based on where potential customer journeys are likely to diverge and what their behaviors and psychology are.
Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage
Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.
Kainexus
JULY 7, 2023
In today's dynamic business landscape, adapting quickly is vital. Continuous improvement processes enable organizations to proactively respond to changes in the marketplace, customer demands, and industry trends. By continuously monitoring and evaluating their operations, businesses can identify emerging challenges and opportunities, adjust strategies, and make informed decisions.
Harvard Business Review
JULY 5, 2023
Quiet forms of retaliation are incredibly common and can be contagious in the workplace. The organizations that accept this form of retaliation as a standard practice have difficulty hiring and retaining great people. Retaliation — in all its forms — not only harms current team members, but a culture that tolerates retaliation results in harm to the mission and the organization’s ability to deliver to its customers and stakeholders.
IdeaScale
JULY 6, 2023
What is Quantitative Research Design? Quantitative research design is defined as a research method used in various disciplines, including social sciences, psychology, economics, and market research. It aims to collect and analyze numerical data to answer research questions and test hypotheses. Quantitative research design offers several advantages, including the ability to generalize findings [.
PlanBox Innovation
JULY 5, 2023
This article originally appeared on Forbes. Innovation management is going through a new renaissance as organizations recognize their survival hangs in the balance and the need to become future-fit is more critical than ever before. ISO 56006 , the international standard for Strategic Intelligence Management, can play a vital role in helping organizations navigate this fast-changing environment.
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Scaling transformational innovations in large companies is challenging due to ‘Company Fit’ issues, which arise when the resources, processes, and priorities (RPPs) of the core business are not aligned with the needs of the new business. Many companies have learned how ambidexterity—the ability to both ‘exploit the present and explore the future,’ can help them address these issues for ideation and incubation of new innovations, but scaling transformative business innovations remains a challenge
Kainexus
JULY 7, 2023
Masaaki Imai, author of books including KAIZEN, passed away recently at age 92, as announced by the organization he founded, Kaizen Institute. Mr. Imai was deeply influential on Mark Graban and Greg Jacobson, MD, a co-founder and CEO of KaiNexus.
Harvard Business Review
JULY 7, 2023
Employee well-being is an organizational issue, not just an individual one. Many factors impact and influence it, including your workload and flexibility, your manager, and the culture within your team. But while you may not have the ability to change your organization or your boss, there are some simple, science-backed things you can do daily to improve your emotional fitness and well-being.
InnovationManagement
JULY 3, 2023
By Bryan Mattimore “Creativity is contagious, pass it on.” Albert EinsteinIf you’ve ever had an experience with a suggestion box program – either running one, or more likely submitting a suggestion – the mere suggestion of having a suggestion box program at your organization might send your head spinning – and not in a [.] The post Ideas from All? Try the Whiteboard Technique appeared first on InnovationManagement.
Innovation Excellence
JULY 6, 2023
GUEST POST from Shep Hyken In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading about this story. Wade Miller, a Santa Fe, New Mexico, resident, tried to buy tickets to the volleyball match from the Summer Olympics ticket office in Atlanta.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Viima
JULY 5, 2023
Our latest Innovation Room Podcast episode dives into the topic of a new business building inside established organizations and the culture that surrounds it all. I was lucky enough to have this conversation with none other than the expert on the topic himself – Frank Mattes. Frank is an expert in corporate business building, an innovation advisor to corporates, and an author.
Harvard Business Review
JULY 5, 2023
Pressure on employers is increasing to ensure that the air is clean in their facilities. The CDC has set a target for air changes in occupied spaces to reduce the risk of airborne infections such as Covid-19. The federal Pregnant Workers Fairness Act, which took effect on June 27, 2023, mandates that employers provide “reasonable accommodations” for pregnant workers.
Phil McKinney
JULY 2, 2023
As an avid reader, I have delved into countless business and leadership books, each with its own unique perspectives and insights. One book I read when it first came out was "Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs" by John Doerr. In this compelling piece, Doerr argues for using Objectives and Key Results (OKRs) as a tool for business success.
Innovation Excellence
JULY 5, 2023
Understanding ChatGPT GUEST POST from Geoffrey A. Moore I have just finished reading Stephen Wolfram’s very approachable introduction to ChatGPT, What is ChatGPT Doing. And Why Does It Work?, and I encourage you to do the same. It has sparked a number of thoughts that I want to share in this post.
Speaker: Jamie Eagan
As organizations strive for agility and efficiency, it's imperative for finance leaders to embrace innovative technologies and redefine traditional processes. Join us as we explore the pivotal role of digitalization and automation in reshaping what is commonly referred to as the “last mile of reporting”. We’ll deep-dive into why digitalization is no longer a choice, but a necessity for finance departments to stay competitive in a fast-paced environment touching on: 2024 trends for the Office of
Tullio Siragusa
JULY 3, 2023
Unlocking B2B Sales: The Magic of Empathy, Storytelling, and Problem Solving In the realm of B2B sales, navigating the intricate web of clients’ needs, identifying their pain points, and offering them appropriate solutions requires a perfect blend of skill and art. Let’s explore the magical trio that can set your sales trajectory soaring: empathy, storytelling, and problem-solving.
Harvard Business Review
JULY 3, 2023
When you are stuck in an unequal power dynamic, it helps to remember that not only is the placement of power temporary, but you can equalize it. In this article, the author outlines four strategies you can use to creatively pivot in the moment and frame the connection differently, so that you are building the respect you deserve and positively shifting the perception of your power.
Daniel Burrus
JULY 5, 2023
The education industry and teaching are on the precipice of major transformation due to the acceleration of all kinds of new technologies, predominantly artificial intelligence (AI). Education is no longer just a human endeavor, and both teachers and prominent institutions and organizations in the field of education must adapt and adjust as education and technology (also known as EdTech) combine to develop a new, more efficient way of learning.
Innovation Excellence
JULY 3, 2023
GUEST POST from Greg Satell There is a line of thinking that says that the world is built on ideas. It was an idea that launched the American Revolution and created a nation.
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