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Frontier Airlines Ends Human-to-Human Customer Service

Innovation Excellence

GUEST POST from Shep Hyken In a bold move to cut costs, Frontier Airlines announced that it would no longer offer human-to-human customer support. As a customer service expert, I was surprised at this move. I have waited to see the fallout, if any, and thought the company might backpedal and reinstate traditional phone support. […]

Company 77
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Internal Branding Strategy – 3 Ways to Be Smarter than United Airlines

BrainZooming

The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines.

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Can AI Help Reframe Business Problems?

Stephen Shapiro

Consider implementing technology solutions: There are a number of technology solutions that can help improve the baggage handling process, such as RFID bag tags and automated sorting systems. Work with airlines and other partners: Collaborate with airlines and other partners to find ways to improve the baggage handling process.

ChatGPT 98
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The Risks of Sticking with Legacy Technology

Daniel Burrus

Legacy technology is like that old pair of jeans you wore as a teenager. Move that anecdote onto a larger stage and you have a fairly accurate picture of why many organizations hold on to legacy technology—tools that are long outdated: comfort. In a world of exponential change, legacy technology is trouble. Compliance penalties.

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The Dangers of Legacy Thinking

Daniel Burrus

Legacy Technology—Dangerous but Also Diverting. Legacy thinking has a better-known cousin—legacy technology. The issue of legacy technology is old news—in more ways than one. As you probably know, legacy technology refers to old forms of technology that are simply no longer optimal. Legacy Thinking Defined.

Agile 63
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Using The Both/And Principle To Increase Trust

Daniel Burrus

We are only scratching the surface of how one can utilize accelerated Hard Trends in technology to increase trust as customers return to physical locations of businesses around the world. How To Elevate Trust With Technology. There are many emerging technologies that can help provide an elevated level of safety and trust.

Trends 76
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Visionary Thinking: How Leaders Shape the Future

Phil McKinney

It is the foundation on which a leader builds a strategy for achieving the organization's desired future state. They can connect the dots, see patterns and relationships others may miss, and use this insight to inform their long-term strategies. As a leader, I've witnessed the transformative power of visionary thinking.