Remove category customer-service
article thumbnail

Practical Innovation throughout the business

Jeffrey Phillips

Service Excellence Let me start with the idea of service excellence. Many organizations are trying to improve their service to customers, partners and internal stakeholders. There are plenty of tools and methods to help define service and what service excellence might look like.

article thumbnail

Controlled Disruption – a powerful approach to change the business landscape

Flying Fish Lab

Controlled Disruption is unique in its ability to overlay Intelligent Naivety onto your Category Expertise. It is a proactive and essential strategy in today’s ever-changing consumer and customer landscape. At Flying Fish Lab, we offer a unique approach called Controlled Disruption to help businesses grow. By adopting this approach.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Your competition is not who you think it is

Idea to Value

When asked, they might list another company providing the same goods or services. Or in some cases, they may list smaller, younger startups who provide a new innovative product which appeals to their target customers. Target companies or consumers in the market who are not using any product or service similar to yours.

article thumbnail

Work Backward to Drive Innovation Forward

Leapfrogging

Here’s how Amazon defines the ideal customer experience and then works backward to create it. The best business strategies focus on meeting and exceeding customer needs and expectations. This means envisioning customer problems as well as ideal solutions to those problems before actually developing a product or service.

article thumbnail

New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

article thumbnail

The Power of the Right POS Platform

Business and Tech

The only work that remains is to put it into categories. Those capabilities are crucial because connecting with your customers is an increasingly complex challenge. It’s also an opportunity to drive branding, customer loyalty, and retention. A massive time saver.”

article thumbnail

The First Mover Myth: Why Being an Improver is Actually Better

Phil McKinney

While it’s true that pioneering a new product or service can garner interest and excitement, statistics show it doesn’t lead to success. The First-Mover Myth is the belief that there is an advantage to being the first company to market a new product or service. What is the First Mover Myth? What is an Improver?