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Improve Customer Success with Design Thinking

Tullio Siragusa

Improve Customer Success with Design Thinking. Modern customer success efforts rely on providing unique and positive experiences to customers. Because customers have a sea of choices in the market, convincing them to stay requires well thought out strategies to keep winning their hearts.

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Customer Success is Everyone’s Job

Innovation Excellence

Moore There was a time when CEOs liked to say that everyone is in sales, but nowadays, given the XaaS business model, lifetime value has become the focal point for both the customer and the vendor. This commonality of interest is good news indeed, as long as the customer is […]

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A Successful Customer Experience Innovation Workflow

IdeaScale

This week, we continue that trend by showcasing a workflow that has been used to demonstrably improve customer experience and customer satisfaction. Organizations like this gather ideas from employees about how to make customers lives better and they track their progress by measuring their customer NPS Score.

Ideation 113
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Satisfied Employees and Customers Translate into Business Success

Tullio Siragusa

Satisfied Employees and Customers Translate into Business Success. Many organizations are so bent on increasing revenues, profits and growth, that they erroneously ignore the value of their employees and customers quality of life.”. Employee and Customer Satisfaction is Correlated. Both need to be fostered carefully.

Training 103
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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. November 15, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT

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How to Apply Innovation to Customer Success

Tullio Siragusa

How to Apply Innovation to Customer Success. A lot has changed in the customer service space in the past 20 years. Few businesses use to pay attention to the quality of their customer service. Waiting for hours on end for representatives to answer customer queries was the normal. Everything Mobile.

How To 63
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IM Award Lessons: Improving Customer Success Through Innovation

IdeaScale

Grant Thornton International, a Fortune 500 company, is a winner of the IdeaScale 2021 Innovation Management Award for Best Innovation. Every year, IdeaScale hosts the Innovation Management Awards to award organizations who have demonstrated a level of sophistication in their innovation strategy that has had a measurable impact on their business.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Data-Driven Marketing 101

Here’s what’s covered: How data-driven marketing drives the customer experience. The most challenging obstacles to data-driven marketing success. This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics. Understanding marketing strategy & performance.

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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

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How ZoomInfo Enhances Your ABM Strategy

For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.

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How to Package and Price Embedded Analytics

Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.

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How to Develop a Recession-Proof Product-Led Strategy

Speaker: Wes Bush, Author of "Product-Led Growth"

As PMs, we all know the importance of building a successful product-led growth strategy. What features do their strategies have that allow them to see continued success in this ever-changing market? Wes will also discuss and teach you: Case studies of successful and failed PLG strategies. But what else do they have in common?

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The Product Symphony: Orchestrating Success with Storymapping

Speaker: Jamie Bernard - Senior Product Director at Launch by NTT Data

In today’s dynamic business landscape, successful product management hinges on a keen understanding of customer needs and market dynamics. It serves as a catalyst to better align your entire organization, setting the stage for impactful, customer-centric product management.

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5 Early Indicators Your Embedded Analytics Will Fail

Many application teams leave embedded analytics to languish until something—an unhappy customer, plummeting revenue, a spike in customer churn—demands change. But by then, it may be too late. In this White Paper, Logi Analytics has identified 5 tell-tale signs your project is moving from “nice to have” to “needed yesterday.".