Robotic Process Automation: what changes with the automation process
mjvinnovation
NOVEMBER 22, 2019
By 2020, automation and Artificial Intelligence will reduce employee needs at shared service centers by as much as 65 percent, according to Gartner, by 2020, the RPA market will exceed $1 billion worldworld. For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line.
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