Thu.Feb 06, 2025

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Feeling trapped,break out of the box with innovation ecosystems

Paul Hobcraft

Feeling trapped, break out of the box with Innovation Ecosystems We continue to fail to unlock the full potential of innovation. I continue to receive reports on the latest surveys on the management of open innovation and its progress. So little is said or discussed on changing the innovation system, it seems organizations are (really) comfortable with incremental or experimental innovation as the extent of their ambition.

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The Secrets of Customer Support Triage

Innovation Excellence

GUEST POST from Shep Hyken Recently, I had the privilege of being a keynote speaker on customer experience (CX) at a companys quarterly event. Following the speech, the CEO shared an insight into their approach to customer service and CX, comparing it to a medical emergency room.

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