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Smart Service Canvas

ITONICS

The connection of physical objects and cyber things through a wireless network provides us with immediate access to information about the physical world and the objects in it. Services that aggregate and analyze data through intelligent technical systems or platforms to create customer value are called smart services.

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Why GE’s Jeff Immelt Lost His Job – Disruption and Activist Investors

Steve Blank

This article first appeared on the Harvard Business Review blog. He sold off slower-growth, low-tech, and nonindustrial businesses — financial services, media, entertainment, plastics, and appliances. GE’s gross margin was 21% last year, compared with 28% at United Technologies and 30% at Siemens.