User experience: ROI and methods to measure your investment in UX
mjvinnovation
JANUARY 6, 2021
Even in the face of this reality, it still takes a good deal of convincing to make all the stakeholders of a company understand the impacts of UX projects. The six steps for justifying better UX, Forrester (2006). In the book Why Software Fails, there is also information that gives us the cost-effective impact of investing in UX.
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