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Three Tools I Use to Enhance Customer Engagement and Innovate Strategically

Fehmida Kapadia

We have started integrating the agile and lean methodology (popularized by the IT industry) into our waterfall methodology (popularized by the manufacturing industry). The key tenet of agile and lean development is to quickly and iteratively build?—?test?—?learn. The Design Thinking Methodology of Empathy?—?Define?—?Ideate?—?Prototype?—?Test