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10 CX and Customer Service Predictions for 2024 (Part 1)

Innovation Excellence

GUEST POST from Shep Hyken Here we are at the beginning of 2024. Generative AI has been around for a while. Then along came technologies like ChatGPT, which was introduced at the end of 2022. The big trends in customer service and customer experience (CX) revolve around technology.

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AI in Innovation Management - What’s Happening?

Innov8rs

Innov8rs | Practical perspectives on how to make the most of AI technology in your innovation work. AI is the buzzword of the moment when it comes to improving workplace productivity. This is hugely valuable when team members want to quickly spin up a design or prototype, or generate materials for a presentation.