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10 CX and Customer Service Predictions for 2024 (Part 1)

Innovation Excellence

GUEST POST from Shep Hyken Here we are at the beginning of 2024. Generative AI has been around for a while. The big trends in customer service and customer experience (CX) revolve around technology. Then along came technologies like ChatGPT, which was introduced at the end of 2022.

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The Charts that Help Make Sense of 2024

Harvard Business Review

Visualizing what people are really doing with gen AI, the long tail of layoffs, beer and boycotts, and more.

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What Happened in the World of Corporate Innovation in 2024?

Innov8rs

Innov8rs | ROI, AI, ESG and more. At The Innovator’s Handbook 2024 Launch Event last year December, we invited several thought leaders and experts to share their predictions for what would happen in the world of corporate innovation in 2024, in short 8-min talks. The year did fly by… and much has happened.

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2024 Innovation Resources Summer Edition: Entrepreneurial Books, Podcasts and Tools

Innovators Alliance

These resources have come directly from IA members over the first half of 2024 – we hope you can dig into these innovation resources this summer! What Innovators Alliance Members are Reading: Dancing with Robots: The 29 Strategies for Success in the Age of AI and Automation by Bill Bishop.

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Improving the Accuracy of Generative AI Systems: A Structured Approach

Speaker: Anindo Banerjea, CTO at Civio & Tony Karrer, CTO at Aggregage

📆 November 14, 2024 at 11:00 AM PST, 2:00 PM EST, 7:00 PM GMT

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Key Takeaways From the 2024 Intrapreneurship Barometer

Innov8rs

Fast forward to 2024 and the second edition of their European study, the landscape has radically changed. Intrapreneurship: Ushering in the Age of Reason The Yumana Intrapreneurship Barometer 2024 reveals that intrapreneurship has reached a stage of maturity. With experience, companies have acquired real expertise in this field.

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2024 Product Rewind: Embedding AI to Streamline Innovation Impact

Qmarkets

As we kick off 2025, we’re taking a moment to look back at the transformative features and enhancements we introduced at Qmarkets throughout 2024. Our new content assistant and image generation tools offer flexible options to allow your users to leverage the full power of generative AI without leaving the Qmarkets platform.

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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Don't miss out on this opportunity to stay ahead of the AI curve! 📆 February 8th, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT Save your seat today and be part of the tech conversation that's shaping the future.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

This talk will offer a comprehensive roadmap for turning AI potential into tangible results, opening up the opportunity to create value in your organization. September 24th, 2024 at 11:00 AM PDT, 2:00 PM EDT, 7:00 PM BST Save your seat today!

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. 📆 June 4th 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST Save your seat and register today!

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Embedded Analytics Insights for 2024

From data security to generative AI, read the report to learn what developers care about including: Why organizations choose to build or buy analytics How prepared organizations are in 2024 to use predictive analytics & generative AI Leading market factors driving embedded analytics decision-making

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces.