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10 CX and Customer Service Predictions for 2024 (Part 1)

Innovation Excellence

GUEST POST from Shep Hyken Here we are at the beginning of 2024. Generative AI has been around for a while. The big trends in customer service and customer experience (CX) revolve around technology. Then along came technologies like ChatGPT, which was introduced at the end of 2022.

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It’s 2024, How Is Unplanned Downtime Still an Unsolved Problem?

Acuvate

Useful recommendations for predictive maintenance: AI-driven recommendations for critical component inspections/replacements flow directly to maintenance teams based on criticality scoring, ensuring optimal resource allocation. Generative AI and Extended Reality-based apps provide simple visualization for data-driven decisions.

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ANYONE CAN LEARN TO INNOVATE

ImagineNation

Generative Ai is a critical enabler of innovation Whether the organisation focuses on developing new products, services, processes, or business models, Generative AI (GenAI) can enhance and challenge the work of leaders and teams across all phases of the innovation cycle and process.

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10 Things We’ve Learned From Deploying 400+ Enterprise Innovation Programs

PlanBox Innovation

Additionally, the advent of generative AI offers new frontiers for automating and refining creative processes, underscoring the importance of staying abreast of technological advancements. #3

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces.

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Introducing Our Next-Gen AI Innovation Management Capabilities

Qmarkets

Generative AI tools are now putting this ability at your fingertips – allowing you to leverage literally billions of voices against any question or problem you might have on a daily basis. We are now injecting the full power of generative AI across our entire suite of innovation management tools.

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A Tale of Two Case Studies: Using LLMs in Production

Speaker: Tony Karrer, Ryan Barker, Grant Wiles, Zach Asman, & Mark Pace

Don't miss out on this opportunity to stay ahead of the AI curve! 📆 February 8th, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT Save your seat today and be part of the tech conversation that's shaping the future.

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. 📆 June 4th 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST Save your seat and register today!

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Embedded Analytics Insights for 2024

From data security to generative AI, read the report to learn what developers care about including: Why organizations choose to build or buy analytics How prepared organizations are in 2024 to use predictive analytics & generative AI Leading market factors driving embedded analytics decision-making