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DON’T LISTEN TO YOUR CUSTOMERS!

Innovation 360 Group

Gartner projected that 89 percent of companies compete primarily on customer experience. Customers tend to use surveys to complain, or negotiate, or tell you what bothered them recently. They thought customers were buying film, chemicals, inkjet cartridges, workflow software, and so on. when customer opinions matter the most.

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Co-creating volume 3

Innovation 360 Group

That has countless applications, but in this case it means that innovation projects vastly improve their chance at success when you start with absolute clarity on your inherent capabilities. Every decision has implications that ripple across the project timeline, many of which can be predicted. Desire Defines Results.

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Co-creating volume 3

Innovation 360

That has countless applications, but in this case it means that innovation projects vastly improve their chance at success when you start with absolute clarity on your inherent capabilities. Every decision has implications that ripple across the project timeline, many of which can be predicted. Desire Defines Results.