IA Summit 10 - Day 1
Boxes and Arrows
APRIL 22, 2010
By identifying 7 surefire ways to confuse users, John Boykin helps us to understand how to avoid them and make our websites more successful. Boxes & Arrows: Since 2001, Boxes & Arrows has been a peer-written journal promoting contributors who want to provoke thinking, push limits, and teach a few things along the way.
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