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Smart Service Canvas

ITONICS

Services that aggregate and analyze data through intelligent technical systems or platforms to create customer value are called smart services. Service design thinking methods are useful tools to design a service from a customer’s point of view. This information is the basis for new and innovative service offerings.

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Why you should care about the Creativity Era

Innovation 360 Group

New customer mind-set, power of influencing other buyers’ opinion and higher expectations , easily communicated through social medias or other channels (TripAdvisor or Booking.com and their respective customer reviews are perfect examples of this revolution in B2C activities). The knowledge, information and technologies are available.

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The Importance of Persistence: Building an Innovation System for the Long-term

The Inovo Group

A 2007 study by M. CEOs who focus their attention on future events and external activities lead their firms to early adoption and invention of new technologies and greater and faster development of innovations. In this environment, Strategic Innovation needs to be persistent by design. Future-Focused CEOs Bring Innovation.

System 53