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Ten Things United Airlines Might Have Done

Gregg Fraley

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Two Points to Make related to Creativity and Innovation: 1.)

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Collaboration in the Time of the Coronavirus: How to Innovate Effectively During a Crisis

Qmarkets

Although we are inevitably seeing the cancellation of business gatherings and events, along with increasingly severe “social distancing” restrictions concerning movement and the sharing of public spaces, this doesn’t mean that innovation at your company needs to be stifled.