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Control and Community: A Case Study of Enterprise Wiki Usage

Boxes and Arrows

” Of course, someone more knowledgeable may notice the problem and fix it … but then again maybe they won’t. We needed to spread the load so that a broad range of developers, tech writers, professional service consultants and others could all contribute what time and knowledge they had to a shared goal.

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Designing for Harmony

Boxes and Arrows

A major change for the industry was the move to the software as a service (SaaS) model, often referred to as “the cloud.” Klaus Kaasgaard and Dan Wernikoff during a design review. The Harmony team works with Intuit’s business units to insure that the designs are consistently implemented across the entire company.

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