User experience: ROI and methods to measure your investment in UX
mjvinnovation
JANUARY 6, 2021
Not to mention the improvement in productivity and the reduction of rework costs, especially in the development process. The six steps for justifying better UX, Forrester (2006). In the book Why Software Fails, there is also information that gives us the cost-effective impact of investing in UX. This is crucial.
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