Alignment Diagrams
Boxes and Arrows
SEPTEMBER 7, 2011
Bad experience. This shows the chronological flow of steps for attending a live event, in this case a panel on service design. See the original details of the event from 2009 [1] ). Indi Young developed this technique and detailed it in her book Mental Models (Rosenfeld Media, 2008) [2]. None of it seemed coordinated.
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