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The answer is: 10 years to change a culture

Jeffrey Phillips

Typically, we are talking about moving a culture from its current set of values that has sustained the business, to a culture that helps the company compete in a new reality that may be different or more competitive or operate in a slightly adjacent market. Otherwise, who is going to climb into a metal tube and get flung miles into the air?

Culture 211
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Five Reasons Companies Fail at Customer Experience Delivery

Legacy Innovation Group

Apr 04, 2015 | Anthony Mills. Well–conceived, well–designed, and well–delivered customer experiences are the core foundation for achieving the sort of marketplace leadership that has become the hallmark of companies like Amazon, Apple, Disney, Southwest Airlines, and Zappos.

Company 40