Top 5 Digital transformation use cases for the BFSI industry
Acuvate
JUNE 22, 2022
“Digital banking,” “super apps,” “hyper-personalization,” “customer experience,” and “agility” — are the terms redefining the BFSI industry today. Additionally, even though banks invest large sums of money in contact centers for handling inbound customer queries, a majority of these calls are generic and repetitive.
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