Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. Creative Training Would Have Helped. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Just up the ante.

Training 66

Training Culture Creativity Project 66

Destination Innovation

FEBRUARY 9, 2017

I recently visited Dubai to give a class on Innovation. It contains many unexpected and incongruous items covered with flowers e.g. an Emirates Airlines plane, two cars stacked one on the other or two houses leaning together. Examples of some of the company’s most innovative products – both successful and unsuccessful.

Brainstorming 70

Brainstorming Conference LEAN Examples 70

Michael Michalko

MARCH 23, 2017

One of the paradoxes of creativity is that in order to think originally, we must first familiarize ourselves with the ideas of others. Adaptation is a common and inescapable practice in creativity. One day he and I had a discussion about creative thinking and I brought up the principle of adaptation. GECKO GLOVES.

Creative Thinking 64

Creative Thinking Creativity System Marketing 64