Airlines Disruption Engagement Underperforming Technical Team 
BrainZooming
APRIL 21, 2017
The folks at Armada Corporate Intelligence offered an internal branding strategy take on the United Airlines woes, offering strategic thinking questions you can ask and answer to improve your brand’s resiliency and avoid brand crises. 3 Ways Your Internal Branding Strategy Can Be Smarter than United Airlines.
mjvinnovation
JUNE 25, 2020
American Express Global Business Travel uses RPA to automate the process of canceling an airline ticket and issuing refunds. Many problems with RPA stem from poor management of expectations. For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line. Conclusion.
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