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Understanding your customer doesn't mean giving them exactly what they ask for

Moves the Needle

We call it the Customer Zoom tool, and it's designed to help you focus in on one of your specific customers. Unique traits brainstorm and select Unique behavior brainstorm and select Take a picture and write down your customer’s name Remember not to overthink it, just get started. Download it here and follow along.

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How Edmunds.com Used Lean Innovation to Make Their Mission a Reality

Moves the Needle

Online automotive resource Edmunds.com has a mission to make car buying easy. Their objective was to minimize potentially wasted time and money by taking an iterative learning approach to the project. To do this, teams designed and executed experiments to validate or invalidate their riskiest assumptions.

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How B2B2C Drives Digitalization and the Innovation of New Business Models

Innovation 360

Prosumers , who are both consumers and producers at the same time, want to be involved in the entire process from design to production process. Design firms, wholesellers, manufacturers, media companies, med tech producers, etc. The best B2B2C firms in the world apply both platform and design thinking in wholly original ways.

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How B2B2C Drives Digitalization and the Innovation of New Business Models

Innovation 360 Group

Prosumers , who are both consumers and producers at the same time, want to be involved in the entire process from design to production process. Design firms, wholesellers, manufacturers, media companies, med tech producers, etc. The best B2B2C firms in the world apply both platform and design thinking in wholly original ways.