Remove B2C Remove Competition Remove Examples Remove Social Innovation
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Orchestrating Design Thinking and AI for a People-Centric Business Future

Tullio Siragusa

Companies strived to deliver superior value to customers, which they identified as a more sustainable source of competitive advantage than merely having cutting-edge product technology. It’s a shift from business-to-business (B2B) and business-to-consumer (B2C) models to a more human-centric model: People-to-People (P2P).

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Key Issues in Innovation Management – Revisited – Part 2

Tim Kastelle

One recent example for strategic complementarity is the announced partnership between GM and Lyft. The Stanford Social Innovation Review also looked at how to do this inside of not-for-profits. Well-suited approaches, such a experience design or jobs-to-be-done help innovation initiatives putting the customer in the center.