Thu.Nov 23, 2023

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Design Thinking Requires the Human Touch in a World of Technology and GenAI.

Paul Hobcraft

Design thinking always requires the Human Touch. Design Thinking is seen as the essential element that will combine with technology and AI in the future, yet the need for the human touch will still be essential. As we form more around ecosystem thinking and design, design thinking will be essential as the significant enabler to creative input. There is a fascinating change by embracing Design Thinking principles differently in the future of innovation; organizations can foster a more profound cu

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How to Become an Agile Learner

Harvard Business Review

Learning agility — the skill of learning from experiences so you can succeed in new situations — is a much sought-after skill to create a flexible, mobile, and resilient workforce. For example, a leader with learning agility can successfully transfer their talents across different parts of an organization. And individuals with high learning agility become the trusted “go-to” for high-profile projects and high-impact positions.

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Top 10 Thanksgiving Innovations of All Time

Innovation Excellence

According to OpenAI, ChatGPT, and Tom the Turkey by Braden Kelley Call me crazy, but I’ve always been a big believer in fun as a key component to the successful pursuit of innovation.

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Ready to add GenAI into your innovation ecosystem?


Innovation needs reinventing. There are new ways to capture, extract and deliver value. Adopting ecosystem thinking combined with Generative AI will augment, automate and rapidly scale innovation. For me, ecosystem innovation and generative AI have arrived at that pivotal point to significantly influence future innovation design. It is where we need to question workflows and processes, as openness has become increasingly central to our thinking and development-building process.

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Implementing Intelligent Document Processing Solutions: Why It Works

See how companies like yours are tackling some of today’s most common business problems using AI-assisted automation for document processing. Manually capturing, extracting, and processing data within documents is a costly and outdated practice that’s holding your company back. IDP takes document processing to a whole new level so you can understand and use your data more effectively than ever before.

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Why Yelling at Customer Service Agents Doesn’t Work

Innovation Excellence

GUEST POST from Shep Hyken Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. I try to be nice, but that doesn’t always work. What do you think if I yell at them? Here is my answer: A couple of old expressions come to mind.