Remove 2015 Remove Airlines Remove Design Remove Leadership
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The answer is: 10 years to change a culture

Jeffrey Phillips

The original culture: safety Think about it - airlines and airplanes are only viable if the flying public thinks they are safe. Additionally, it was experimenting with new design techniques for the 737. McNerney left Boeing in 2015, just as some of the problems with the revised 737 began to emerge.

Culture 211
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Five Reasons Companies Fail at Customer Experience Delivery

Legacy Innovation Group

Apr 04, 2015 | Anthony Mills. Well–conceived, well–designed, and well–delivered customer experiences are the core foundation for achieving the sort of marketplace leadership that has become the hallmark of companies like Amazon, Apple, Disney, Southwest Airlines, and Zappos. Failure Number One — No Design.

Company 40