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Robotic Process Automation: what changes with the automation process

mjvinnovation

By 2020, automation and Artificial Intelligence will reduce employee needs at shared service centers by as much as 65 percent, according to Gartner, by 2020, the RPA market will exceed $1 billion worldworld. For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line.

Change 75
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Building the innovation stack

Paul Hobcraft

Our approach today is to reduce complexity as early as possible and make decisions perhaps too early; we often stop the additional learning by further probing and gathering. Examples like IKEA, Square (Jim McKelvey’s solution), and Southwest Airlines are credited with creating innovation stacks.

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Stockholm Innovations for the New Year and Beyond

Innovation 360 Group

Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. But, if I focus strictly on what I learned in the classroom it would be this: The InnoSurvey (register here to take a free survey) [link] is more than an Organizational Innovation Diagnostic Tool. That’s a hard question.

article thumbnail

Stockholm Innovations for the New Year and Beyond

Innovation 360

Today, the merged Air France and KLM Airlines, once rivals, transport nearly 90 million passengers annually. But, if I focus strictly on what I learned in the classroom it would be this: The InnoSurvey (register here to take a free survey) [link] is more than an Organizational Innovation Diagnostic Tool. That’s a hard question.