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Robotic Process Automation: what changes with the automation process

mjvinnovation

By 2020, automation and artificial intelligence will reduce the needs of employees in shared service centers by up to 65%, according to Gartner, who also says that the RPA market will exceed $ 1 billion worldwide by 2020. Robotic Process Automation: giants that already have this strategy, and application possibilities.

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Robotic Process Automation: what changes with the automation process

mjvinnovation

By 2020, automation and Artificial Intelligence will reduce employee needs at shared service centers by as much as 65 percent, according to Gartner, by 2020, the RPA market will exceed $1 billion worldworld. For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line.

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Personalization: Where Are You?

Linda Bernardi

This includes major and other credit cards, airlines, hotels, etc. Ask yourself: Why does my bank, credit company, airline, and hotel not personalize and completely customize services just for me? Under a poorly defined excuse of privacy, none of my credit card companies offer me any meaningful personalized services.

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