Gregg Fraley
APRIL 10, 2017
Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. Creative Training Would Have Helped. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. Just up the ante.
BrainZooming
NOVEMBER 14, 2018
I was standing in line at the Baltimore airport, about to board an earlier-than-planned Southwest Airlines flight through Chicago on my way back home. I see three take-aways from this story: The benefit of creative structure to generate LOTS of ideas, because the winner may be cool product name number eighty-three.
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Innovation 360 Group
MAY 21, 2020
So, step one : Major players will not be able to compete on short haul, but the new airline can’t handle all the demand on its own. With all of this said, sometimes you can kick-start innovation and growth projects with the key drivers and other times you might start a renewal journey with just an ideation session. Expect new entrants.
Innovation 360 Group
MAY 21, 2020
Step one : Major players will not be able to compete on short-haul, but the new airline can’t handle all the demand on its own. With all of this said, sometimes you can kick-start innovation and growth projects with the key drivers and other times you might start a renewal jurney with just an ideation session.
BrainZooming
JANUARY 9, 2018
With the help of over 1200 individual and company backers, Vickie successfully raised $83k in 30 days on Kickstarter to fund the project. People were getting their projects everywhere, all over the interwebs, and then they were getting the education on how to make their projects through sites like Craftsy and CreativeLive, and now Brit + Co.,
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