Airlines Enterprise Project Underperforming Technical Team 
Moves the Needle
JANUARY 30, 2019
Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Google Search Data for the phrase “digital transformation” from Google Trends. Easier said than done.
mjvinnovation
JUNE 25, 2020
American Express Global Business Travel uses RPA to automate the process of canceling an airline ticket and issuing refunds. Many problems with RPA stem from poor management of expectations. Starting with a project and learning from the process is the best choice. However, not every enterprise has a budget for this.
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mjvinnovation
NOVEMBER 22, 2019
RPA scenarios range from something as simple as generating an automatic response to an email to deploy thousands of bots , each programmed to automate jobs in an integrated enterprise management system (ERP), for example. Many RPA problems stem from poor management of expectations. Think about RPA to improve the customer experience.
Boxes and Arrows
APRIL 20, 2011
Untrained Training for enterprise applications is more often discussed then enacted. Airline booking sites are used to buy tickets, but also to see if the family can afford to go on vacation. In internal enterprise systems, the top user request is often “export to Excel&#. It has to be a problem the user knows they have.
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