Moves the Needle
JANUARY 30, 2019
Digital products in the hands of customers, such as banking, airline or music apps, represent the last piece of the digitization puzzle since many of the back-end systems and processes became computerized over the last several decades. Successful companies look to acquisition, outsourcing, co-development, or a combination of these options.
mjvinnovation
JUNE 25, 2020
American Express Global Business Travel uses RPA to automate the process of canceling an airline ticket and issuing refunds. Many problems with RPA stem from poor management of expectations. For example, companies like airlines employ thousands of customer service agents, but customers are still waiting in line.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
mjvinnovation
NOVEMBER 22, 2019
RPA scenarios range from something as simple as generating an automatic response to an email to deploy thousands of bots , each programmed to automate jobs in an integrated enterprise management system (ERP), for example. Many RPA problems stem from poor management of expectations. Set expectations. Seek expert help.
Rmukesh Gupta
APRIL 10, 2019
Suppose that the organisation has a history of not being able to come up with breakthrough innovations, cant suddenly develop them. Converting Strategy to behaviour: If the strategy development process results in a 10 slide powerpoint to explain the strategy, we can be sure that the execution of that strategy is going to be challenging.
CorporateIntel
DECEMBER 18, 2012
Recent memory had us bid adieu to such iconic enterprises as Palm, Saab, Lehman Brothers, Zenith, Compaq, Borders, Circuit City, Ritz Camera, CompUSA, Mervyn’s, Friendster, Tower Records, Polaroid, and Kodak. The parade of eliminated airline brands welcomes another, while customers fume with rising prices and deteriorating service.
Boxes and Arrows
APRIL 20, 2011
Untrained Training for enterprise applications is more often discussed then enacted. Airline booking sites are used to buy tickets, but also to see if the family can afford to go on vacation. In internal enterprise systems, the top user request is often “export to Excel&#. Help S.T.U.P.I.D. users by designing S.M.A.R.T.
Expert insights. Personalized for you.
74 
Let's personalize your content