Gregg Fraley

APRIL 10, 2017

Improving Customer Service at United Airlines Requires a Paradigm Shift and Recognizing They Have a Problem. 10 Things United Airlines Might Have Done (see below). Once again we have an incident of extremely poor customer service from a major airline. According to reports, they made two offers to passengers before the incident.

Training 66

Training Culture Creativity Project 66

Qmarkets

JUNE 1, 2017

Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines. As opposed to a closed model, Open Innovation is about groups of people coming together to share ideas and solve problems.

Underperforming Technical Team 58

Underperforming Technical Team Open Innovation Innovation Leadership 58

Qmarkets

JULY 8, 2017

Read on to discover innovation best practices from Robert's experience working at a range of renowned companies, including Citibank, Delta Airlines, and most recently Southwest Airlines. As opposed to a closed model, Open Innovation is about groups of people coming together to share ideas and solve problems.

Underperforming Technical Team 40

Underperforming Technical Team Open Innovation Innovation Leadership 40