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Customer Experience Strategy: 4 Ideas for Creating Customer Focus

BrainZooming

The folks over at “Inside the Executive Suite” from Armada Corporate Intelligence addressed an important aspect of customer experience strategy this week: turning your organization’s claims of customer focus into real actions. Customer Experience Strategy: 4 Ideas for Creating Customer Focus. Making Customers Better Buyers.

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Innovation Management & Understanding Consumer Behavior

Peer Insight

Much more than the FitBits of the world, everything from FinTech and digital health, to internet-of-things and AI (especially the IA — intelligent augmentation — version of the term) is driving change, in every direction. Behavior Change Required for Transformational Growth. Behavior change is big business.

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Will Xiaomi Stop the iPhone in China?

Outside Innovation

In a recent Mauldin Economics article, entitled "Xiaomi: the Apple iPhone Killer?" Tony Sagami alerts us that Apple's growth strategy, which included expansion in China, appears to be doomed, thanks, in large part to Xiaomi's Mi Note phone. By comparison, Huawei’s sales surged 48% over the prior quarter.". Tony Sagami.

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Capabilities and Leadership Close the Skills Gap in Manufacturing

Innovation 360 Group

In order to prepare for the coming skills shortage in manufacturing, business leaders must assess their current capabilities, refine their market strategy, build a culture of innovation, and ensure that they have the most effective leadership styles in place. .

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The Cybersecurity of Banking and Finance

Daniel Burrus

These now pale in comparison to cyber crimes committed against financial institutions, where they take sensitive information and even your identity. Keep in mind, a financial institution has every last little detail about our financial situations. Historically, a security breach in a bank was a takeover robbery.

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Business Model Innovation 2020? - From Lean Startups to Impact Startups.

The BMI Lab Blog

Following the “market-pull” strategy, whenever a trend becomes relevant, a company would allocate budget to leverage the new market opportunity. But you might say: “there are all these new exponential technologies such Artificial Intelligence, Virtual Reality, Internet of Things, and Additive Manufacturing (3D Printing).

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