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Mapping the customer journey is the top driver for digital transformation

Paul Hobcraft

NOVEMBER 22, 2016

Back in 2014 at the time of the last survey by Altimeter, only 25% of companies undergoing some form of digital transformation had mapped the customer journey, as now 88% cited CX as the driver of change and why technology was the necessary solution. With the runway for disruptive technologies still ahead (e.g., In summary.

Technical Review 100
Technical Review Report Survey Artificial Inteligence 100
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You Are Being Digitally Disrupted – Do Something About It

The Inovo Group

APRIL 17, 2017

This is the AI-assisted world that is the result of the internet-of-things, blockchain, advanced analytics, machine learning, natural language processing or other digital technologies being implemented today. There are specific things you can do today to start the transition. Transforming Your Business.

Disruption 40
Disruption Artificial Inteligence Technical Review Tips 40
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