Development Team Review Document Ideation Product Development 
TechEmpower Innovation
MARCH 4, 2024
TechEmpower has been instrumental in developing chatbots like these, utilizing generative AI to sift through internal documents and user manuals, enabling them to provide precise answers to customer service questions. AI-powered tools can handle routine inquiries and draft standard documents, freeing up legal staff for complex tasks.
Boxes and Arrows
SEPTEMBER 2, 2013
In 2009, I moved on to Salesforce.com, where Agile methods (including Scrum) were implemented across their entire research and development organization. Many of the problems they reported indicated that both UX professionals and technical staff lacked a shared understanding of each others’ team roles and responsibilities.
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