Thu.Nov 30, 2023

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What is Customer Experience (CX) Innovation? Definition, Examples and why CX Experience matters?

IdeaScale

Table of Contents What is Customer Experience Innovation? Customer experience innovation is defined as the process of creating and implementing new ideas, strategies, technologies, or approaches to enhance the overall experience that customers have when interacting with a brand, product, or service. It involves identifying opportunities to deliver greater value, satisfaction, [.

Examples 130
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Use GenAI to Improve Scenario Planning

Harvard Business Review

Generative AI can help organizations overcome inherent shortcomings in conventional processes for performing contingency scenario planning. This article explores how the technology can do that and provides an example: a simulation that the authors conducted.

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What is Business Process Innovation? Definition, Examples, Process and Best Practices

IdeaScale

Table of Contents What is Business Process Innovation? Business process innovation is defined as the significant and transformative changes made to existing processes within an organization to achieve better efficiency, effectiveness, and overall business performance. It involves reimagining, redesigning, and implementing new ways of conducting business activities with the aim of [.

Examples 130
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OpenAI’s Failed Experiment in Governance

Harvard Business Review

OpenAI has undoubtedly succeeded in its product innovations, with ChatGPT. But its governance innovations have failed spectacularly. Put in place to guard against the abuse of its product, the company’s unusual structure — a nonprofit that owns a for-profit — proved unpredictable and subject to the whims of its directors. There’s a reason the most successful startups stick to best practice: A more traditional governance structure would help OpenAI to scale while making the development of its tec

ChatGPT 125
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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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What is Organizational Engagement? Definition, Importance and Effective Strategies

IdeaScale

Table of Contents What is Organizational Engagement? Organizational engagement is defined as the level of involvement, commitment, and connection that individuals within an organization have toward their work, the organization's goals, and its overall mission. It encompasses both the employees' emotional and intellectual involvement in their work and their dedication to contributing [.

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What is Continuous Improvement? Definition, Model, Methodology, Process and Examples

IdeaScale

Table of Contents What is Continuous Improvement? Continuous improvement, often referred to as continuous improvement process (CIP) or continuous improvement management (CIM), is defined as a systematic and ongoing effort to enhance products, services, or processes over time. The primary goal of continuous improvement is to incrementally make small, positive changes [.

Examples 130
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Why Recycled Materials Don’t Always Generate Greener Products

Harvard Business Review

This article describes a project undertaken by Japanese electronics giant Hitachi and three of its suppliers in conjunction with the E-Liability Institute to understand where CO2 emissions were produced in the value chain for the copper used to manufacture its transformers and how different sourcing of the copper would affect the quantity of emissions produced.

Project 102
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What is Community Engagement? Definition, Principal, Example, Model, Framework, Strategies and Best Practices

IdeaScale

Table of Contents What is Community Engagement? Community engagement is defined as the process of involving and collaborating with individuals, groups, or communities to address issues, solve problems, and make decisions that affect them. It is a two-way interaction that seeks to build relationships, share information, and gather input to ensure [.

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CEO Secrets of a Successful Turnaround

Innovation Excellence

GUEST POST from Shep Hyken While most outside of the tech industry won’t know the Avaya brand, most will have experienced its technology if you’ve contacted customer support or communicated directly with a brand for any reason. It is a multinational technology company based in the U.S.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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What is Trend Analysis? Definition, Steps, Examples, Benefits and Best Practices

IdeaScale

Table of Contents What is Trend Analysis? Trend analysis is defined as a statistical and analytical technique used to evaluate and identify patterns, trends, or changes in data over time. It involves the examination of historical data to uncover insights into the direction or tendencies of a particular phenomenon. Trend analysis [.

Analysis 130
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What is Design Innovation? Definition, Impact, Strategies, Best Practices and Examples

IdeaScale

Table of Contents The term "design innovation" has emerged as a driving force behind groundbreaking products, services, and user experiences. It goes beyond aesthetics, reaching into the very core of problem-solving and redefining the way we approach design challenges. In this comprehensive exploration, we delve into the essence of design innovation, its [.

Design 130
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What is a Project Management? Definition, Types and Examples

IdeaScale

Table of Contents What is a Project Management? Project management is defined as a structured and disciplined approach to planning, organizing, and overseeing the successful completion of a project. A project is a temporary endeavor with a specific goal, a defined timeline, and allocated resources. Project management involves coordinating various elements, such [.

Project 130
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What is Supply Chain Innovation? Definition, Examples, Strategies, Process and Best Practices

IdeaScale

Table of Contents What is Supply Chain Innovation? Supply chain innovation is defined as the implementation of new and improved strategies, technologies, processes, and practices within the supply chain to enhance efficiency, reduce costs, mitigate risks, and improve overall performance. It involves the application of creative thinking and the adoption of [.

Strategy 130
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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What is Customer Service Innovation? Definition, Types, Examples and Benefits

IdeaScale

Table of Contents What is Customer Service Innovation? Customer service innovation is defined as the introduction of new and improved methods, technologies, strategies, or processes to enhance the quality and effectiveness of customer service. It goes beyond traditional approaches and seeks to address customer needs, expectations, and challenges in novel and [.

Examples 130
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What is the Blue Ocean Strategy? Definition, Examples and Framework

IdeaScale

Table of Contents Businesses are constantly seeking strategies to stand out in a crowded market. The Blue Ocean Strategy emerges as a beacon, guiding companies toward uncharted waters where competition is irrelevant and new opportunities abound. Let's dive into the depths of the Blue Ocean Strategy and explore its intricacies. What [.

Strategy 130
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What is Blockchain Technology? Definition, How It Works and Key Benefits

IdeaScale

Table of Contents What is Blockchain Technology? Blockchain technology is defined as a decentralized and distributed ledger system that enables secure, transparent, and tamper-resistant record-keeping of transactions across a network of computers. The term "blockchain" refers to a chain of blocks, where each block contains a list of transactions. This technology gained [.

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What is Innovative Thinking? 5 Essential Innovation Thinking Skills You Need to Succeed

IdeaScale

What is Innovative Thinking? Innovative thinking is defined as the ability to approach challenges, problems, and opportunities with a creative and forward-looking mindset. It involves generating new and original ideas, questioning established norms, and finding novel solutions to complex issues. Innovative thinking goes beyond conventional problem-solving by encouraging individuals to explore unconventional paths, embrace ambiguity, [.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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What is Innovation Management Consulting? Definition, Importance, Process and Benefits

IdeaScale

Table of Contents In today's rapidly changing business landscape, innovation is more critical than ever. Without innovation, businesses can quickly become stagnant, lose their competitive edge, and fail to meet the ever-evolving needs of their customers. That's where innovation management consulting comes in. What is Innovation Management Consulting?