Thu.Mar 09, 2023

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Here's what a strategic roadmap should include

Sopheon

Almost every company uses roadmaps, but are they using them to their full potential? In my experience, not always.

Roadmap 52
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How Community is Reshaping the Marketing Landscape

Innovation Excellence

GUEST POST from Shep Hyken According to bestselling author and marketing expert Mark Schaefer, the next—and last—great marketing strategy is community. When I read his latest book, Belonging to the Brand, I was intrigued by the subtitle, Why Community is the Last Great Marketing Strategy. Is it really the last?

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How to Identify Relations Between Drivers of Change | ITONICS

ITONICS

As an organization operating in a competitive market , it's crucial to continually analyze the factors that drive change within your industry. These drivers of change , such as trends , emerging technologies , startups, competitors, risks , and ideas, can potentially disrupt the market. However, identifying the most relevant drivers of change can be challenging for many organizations.

Change 69
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Lessons on Customer Engagement from Fan Controlled Football

Harvard Business Review

The esports venture uses blockchain to let fans call the shots in real time.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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5 Reasons I Love Great Creative Thinking Questions!

BrainZooming

I’m not sure when I first realized that one of my life’s passions was collecting questions. I guess it probably had to be early in my corporate career when market research became a greater focus in my job. If you have questions that work in one situation, you definitely want to make sure you use them again. This is especially true if using the same questions allows you to track results over time.

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3 Core Principles of Digital Customer Experience

Harvard Business Review

A look at what often goes wrong — and how companies can get it right.

Company 88

More Trending

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Research: Where Employees Think Companies’ DEIB Efforts Are Failing

Harvard Business Review

And 10 strategies for employers to up their game.

Company 85
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Key Operational KPIs and Metrics to Track in 2023 (+ Template)

Cascade Strategy

Looking for some operations KPIs and metrics?

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Biden’s latest regulatory overreach hits colleges

Christensen Institute

In a show of regulatory overreach , the Biden administration’s Department of Education issued guidance last week to expand its tentacles into the internal affairs of colleges and the contracts they sign with outside organizations. Why bureaucrats in Washington, and not the colleges themselves, are best positioned to monitor contracts with outside parties that serve students is unclear.