2001 Course Software Review Underperforming Technical Team 
Boxes and Arrows
DECEMBER 23, 2014
In a flash of insight, he realized that software could replace pencil-and-paper accounting for everyone. They had users try their new software, Quicken, while they ran a stopwatch. Then they’d tweak the software and retest until processes that took an hour were reduced to a quarter of that.
Moves the Needle
AUGUST 14, 2018
Design thinking is a step above “customer development” because it takes a real human approach to getting to the root of an intrinsic problem. Many large organizations tend to stop after prototyping solutions that indicate desirability, and subsequently revert to traditional development methodologies. Competition is now global.
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