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Open Strategy: Mastering Disruption From Outside The C-Suite

Innov8rs

Innov8rs | Making strategy behind closed doors is a prescription for failure when disruptions are coming from all directions. Formulating and executing a sound organizational strategy is complex. Strategy is often made by elite teams and can thus be limited by their biases about competitors, customer needs, and market forces.

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Third Place and the Starbucks empire: the user experience at the heart of strategy

mjvinnovation

Starbucks has now incorporated this philosophy into its retail design and business strategy. Oldenburg saw these spaces shrink in the United States during the post-war decades, as residential areas – suburbs – became devoid of public meeting places, and lives became more competitive and private. What is the third place?

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A brief history of work, innovation and skills in the UK

Wazoku

1880s and 1890s – Efforts to raise productivity A growing concern about the standard of Britain’s labour force, particularly when compared with Germany and the other industrial nations, led to a rise in an emphasis on training to increase productivity and competitiveness. The digital revolution.

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4 Companies Leading the Way in Customer Experience

Planview

Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. Temkin Group recently reported that loyal customers are five times as likely to repurchase, five times as likely to forgive, seven times as likely to try a new offering, and four times as likely to refer.

Company 45
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4 Companies Leading the Way in Customer Experience

Planview

Editor’s note: the following article is a guest post by Shay Namdarian, GM of Customer Strategy at Collective Campus. Temkin Group recently reported that loyal customers are five times as likely to repurchase, five times as likely to forgive, seven times as likely to try a new offering, and four times as likely to refer.

Company 40
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How Apple created two giants

Matthew Griffin

Company Executives are increasingly compelled to report profit in percentage terms so naturally they promote and reward the behaviours that increase margins. Apple were the bullish underdog that kept nipping at the heels of the Wintel alliance but one that rarely came up in any of their competitive planning sessions. mgriffin_uk . +44

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How to Use Gamification in Mobile App Onboarding

Boxes and Arrows

Mobile app onboarding is a useful place for a touch of competition or goal-setting. The word ‘ gamification ‘ first appeared in 2002 and was popularized in 2010. So I started as a Baby Wazer, but through driving and reporting, I could level up and achieve those sweet, sweet rewards.

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