ITONICS
APRIL 26, 2018
Service design thinking methods are useful tools to design a service from a customer’s point of view. 2005), “Four strategies for the age of smart services”, Harvard Business Review , Vol. 2010), Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers , John Wiley & Sons.
Innovation 360 Group
SEPTEMBER 6, 2015
New customer mind-set, power of influencing other buyers’ opinion and higher expectations , easily communicated through social medias or other channels (TripAdvisor or Booking.com and their respective customer reviews are perfect examples of this revolution in B2C activities). The knowledge, information and technologies are available.
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Moves the Needle
DECEMBER 20, 2018
As a concept that originated in the ‘90s as a synonym for “digitization,” it has since evolved into the process by which companies update the source code of their people as well as their business. For those of us who have seen countless traditional businesses disrupted, such a lack of diligence is concerning.
Moves the Needle
DECEMBER 20, 2018
As a concept that originated in the ‘90s as a synonym for “digitization,” it has since evolved into the process by which companies update the source code of their people as well as their business. For those of us who have seen countless traditional businesses disrupted, such a lack of diligence is concerning.
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