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Mapping the customer journey is the top driver for digital transformation

Paul Hobcraft

A recent Altimeter report “ the 2016 State of Digital Transformation ” discusses these problems, along with many others. While CX was initially the primary catalyst for digital transformation, innovation, agility, and the pursuit of digital relevance are the new factors driving companies along the maturity model.

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Relating to the New Innovation Era

Paul Hobcraft

Innovation is advancing but most of it has been designed for a different time, the old era of stable markets, predictable solutions and having a clear sense of your competition. It is often an environment that we must encourage to become a ‘feeding frenzy’ of experimentation, learning and being adaptive, fluid and agile.

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Reinvention: Accelerating Results in the Age of Disruption

Innovation in Practice

Leaders must change before they have to, and they must enable their organization to surf the incoming global shockwaves with intelligence, agility, strength, and command.”. “When they do, leaders and organizations can actually accelerate performance,” adds Sweetman. It’s no longer enough to change when you have to.

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You Are Being Digitally Disrupted – Do Something About It

The Inovo Group

There is an apparent split between companies that find it easy to build a collaborative, customer-centric culture (smaller, more agile startup-type companies) and those that don’t (i.e., By reducing economic friction, digitalization enables competition that pressures revenue and profit growth. the more traditional enterprises).

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Increasing innovation focus on the end-user segments within the energy transition story

Paul Hobcraft

We are in an increasing race to work towards achievable goals to reduce global warming in the very ambitious time scales of the UN Paris climate agreement in 2016. There is a compelling need to design a roadmap for changing the energy system in nearly all cases. Critical industrial users of fossil fuels need extra special attention.

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